toolani Reviews

really simple app :))

It is impossible to get a connection even if you have credit. There is no way of getting a refund of the credit. AVOID!

I wished to change my email address but having received their standard response about activating the ‘account’ when clicking the link, nothing happens- unable to contact the server or some such rubbish.
I’ve emailed them time and time again but nothing……
What a sh1te (hate to say that) company. How do I reclaim the cash invested?

Can I give it a minus star?

I was with Toolani a few years and didn't have any problem. Recently I've joined Lebara that gives me roaming in 42 countries, so I have decided to close my Toolani account.

After few emails with no response at all, I am going to seek legal help to recover my money on my Toolani account.

Toolani app on google store is disappeared, you can not make call on android device as no application available on play store. Manage to get on my account on their website and turned off the auto payment for call credit. The well worked app now turned on scam.

The credit I had on Toolani to call just disappeared. I contacted them via email because you can not find a phone nr. I didn't get any reply. I sent several emails now, no reply whatsoever.
No service at all from toolani and credit you payed for might just disappear.

It appears that my credit card expired and auto payment was not taken. I do not recall getting any advice that the card was about to expire as one would normally receive as part of customer service. When I tried to add to my account it will not allow me to do so. Why ? I need my account back ASAP please so that I can call.

Disgusting service have credit a nd can not make calls have emailed 10 times and they don’t get back to you. Do not use this service.

I have the same problem as other users: still plenty of money on the account, but for the last 3 weeks it won’t let me connect to my phone number I used for years. It tells me to contact them by email, but Toolani won’t reply to emails. Maybe Toolani has gone bankrup? DO NOT PAY MONEY to Toolani, you might loose the lot!

Awful experience. I downloaded the app, credited enough money but every time I call it comes up saying “ sorry we are unable to connect.”
What a waste of my time and money !!

Awful service! Do not use! Credit the money and you cannot make a call as it shows Call Failed.
Used to be good, now would choose something else.

Terrible service provider. Do NOT go near them. I have €20credit. Can't use the service and sent numerous emails since Oct 22, but to no avail. Nobody to phone. DO NOT SIGN UP TO THIS. November 22

Normally very good. Right now I cannot make a call and get the message from toolani that at this time it is not possible to provide this service. No live chat or phone is available to get any information how long this problem exists.

I have tried to contact Toolani many times and I have NEVER received an answer. Although I still have 24 Euros credit the system keeps telling me, that it cannot connect me with the numbers that I have been using for years. I am really upset.

Toolani keeps deducting my credit on a failed call. Previously they (David West) said it was deducted because my number was anonymous when I attempted to ring Philippines. At present, My number is no longer with held but Toolani still deducting the remaining balance. Today 16th September, Toolani deducted my credit 3 times. I sent several emails to David West but all my emails were completely IGNORED. David West did not reply to my email at all. I am now on a verge of leaving Toolani and go to Mytello.